It is important that each outage is reported. CCEC's automated outage-reporting system helps us identify outages and respond to them quickly. With the Interactive Voice Response (IVR) system, members are able to call in and report an outage and give specific information.
This process helps CCEC pinpoint the problem so line crews know exactly where to go to begin the restoration process. It is important that CCEC has current phone numbers of all members, as the IVR responds directly to the number the member is calling from. To update your contact information, use this form, give us a call, or write your updated information on the back of your next bill.